In the course of using The Rajpipla Nagrik Sahakari Bank Ltd. website or mobile application and while availing various products and services through online forms or questionnaires, the Bank and its affiliates may come into possession of users’ personal information, including data of a confidential nature.

The Rajpipla Nagrik Sahakari Bank Ltd. is fully committed to safeguarding the privacy of its users. We have implemented reasonable and appropriate measures to protect the confidentiality and security of personal information transmitted via the internet. The Bank shall not be held responsible for any disclosure of confidential information if done in accordance with this Privacy Policy or any user agreement.

We endeavor to maintain the highest standards of security for user-provided information. Users are expected to assist in this effort by ensuring strong password practices, not disclosing passwords to others, and refraining from recording passwords in a manner accessible to third parties. The Bank will never request such information unnecessarily and will not be responsible for unauthorized access due to negligence by the user.

The Rajpipla Nagrik Sahakari Bank Ltd. will not disclose any personal information to any third party except when such disclosure is necessary to:

• Comply with legal obligations or legal processes;
• Protect and defend the rights, interests, or property of the Bank or its affiliates;
• Enforce the terms and conditions of any service; or
• Act in the interest of the Bank, its members, customers, or any third parties.

Users are prohibited from sharing any confidential information related to The Rajpipla Nagrik Sahakari Bank Ltd. or its affiliates obtained during use of our digital services. Failure to uphold this obligation will be considered a serious breach and may lead to service termination and legal action, including claims for damages.

The Bank limits the collection and use of personal information strictly to what is necessary to provide superior service. We may use and share this data with affiliates and third parties for operational activities such as fee collection, service notifications, and troubleshooting. In such cases, the Bank ensures that any agents, contractors, or subcontractors are bound to use the information solely for the intended purposes and in accordance with confidentiality standards.

By using our services, the user authorizes The Rajpipla Nagrik Sahakari Bank Ltd. to share or exchange their personal and transactional data with affiliates, financial institutions, credit bureaus, and regulatory or legal agencies as required by law or customary practice—for purposes such as credit analysis, risk management, verification, and compliance.

Information that is publicly available, disclosed under the Right to Information Act, 2005, or any prevailing law, shall not be considered confidential, and the Bank bears no responsibility for its usage.

This privacy policy applies solely to www.rajpiplabank.com and the official mobile application of the Bank. Links to external websites may be present on our platform; however, once users navigate away, the Bank does not control or assume responsibility for those websites’ content or privacy practices. Users are advised to read the respective privacy policies of such external sites.

When accessing the Bank’s website or app from a computer, smartphone, or other device, the Bank may collect technical data such as IP address, browser type, device location, and pages visited. This information may be used to analyze user behavior through cookies or similar technologies. While the Bank uses such data only for internal analytics, we are not responsible for cookies or tracking mechanisms used by third-party advertisers or websites accessed via our platform.

The Rajpipla Nagrik Sahakari Bank Ltd. reserves the right to amend or update this privacy policy at any time. Users are advised to review the policy periodically to remain informed.